What our Customers say...

Testimonials

I am so pleased with your services. You did everything you said you would do. Thank you so much!

These folks are at our home now cleaning up mold and wet sheet rock after a leak. They are so professional and reliable! Mary will give you the best hug as they carry all your favorite items to be dumped. Wonderful folks!

In February a city pipe collapsed and the sewer backed up into my basement.  I had purchased the sewer insurance through BPU, but they were no help whatsoever (another story).  BPU ended up coming to the house and clearing out the pipes, but my basement carpet and walls had suffered severe water and sewage damage.  I was told the city (KCK) would pay for the repairs, but I was on my own with the clean up.  I called SERVPRO the next morning, and they sent someone out to check out the damage.  He contacted a crew that was in the field, and they came by to start work.  They were courteous and very professional.  I was especially impressed with Jake Mitchell.  His knowledge and expertise were extensive, and he took the time to give me some advice on how to prevent further back ups, as well as additional clean up advice.  They cleaned up the mess and removed all the damaged items.  They were also extremely patient and understanding regarding payment.  The City and BPU insurance ultimately paid for the damage, but SERVPRO worked with me on their end so I didn't have to take out a loan to make sure they got paid.  The service isn't cheap, but they did a great job and made my home livable again.  I would recommend them to anyone.

We had a house fire in January 2017. I called insurance immediately and then SERVPRO. Within a few hours, they had the house mapped, a plan with the insurance company, and went over everything with us. They helped us with many tips on documentation, pictures, and kept us up to date on all progress. Their crew was professional, respectful and prompt. Everything they said they would do, they did. If it wasn't something on their list, they helped us get it done. Our insurance company was happy we chose them, and so are we.

From a customer that had a water damage in their home:

Very couteous; excellent customer service! I truly felt like customer satisfaction was at the top of your list.  

Did good work in a timely manner!!

This is a wonderful service. This was a stressful situation but awesome Jake and his crew did everything in their power to alleviate all my worries and concerns. It was such a positive experience and I would highly recommend SERVPRO and especially adorable rock star Jake.

Thank you for your work on our project. We appreciate your services and thoughtfulness very much.

Having known the owners of SERVPRO of Leavenworth & NW Wyandotte Counties for almost a year now, I couldn't think of trusting my home and valuables to any other company. SERVPRO is the way to go!!!

Dan and his entire team exceeded all expectations. Great Job Thanks !!!!

My Compliments on such a well-trained crew at SERVPRO. Your guys came into the branch and went right to work setting up the necessary equipment to remove the water and clean up the mess created by the break in the sprinkler system. With all the chaos in the branch they were very attentive to the staff and customers, making sure to take care of the situation at hand while remaining "out of the way".

Donna Verdejo, District Manager, VP, Kansas District

We came home to water raining down on our first floor entryway from a burst pipe on our second floor. Water soaked through our hardwood floor, ceiling, walls and carpet. SERVPRO dried our home and saved our carpet, hardwood floors, and the majority of our walls and woodwork. SERVPRO’s experienced team kept our disaster from being much worse. I felt assured that my home was in hands I could trust.

Once I understood the process I was very pleased. I would definitely recommend SERVPRO to friends and family.

I experienced the greatest tragedy of my life. We needed someone to clean up afterwards. A friend recommended SERVPRO because another company quoted a ridiculous amount of money for cleaning up. A SERVPRO representative arrived at the house, after hours, to evaluate the situation. Not only was he compassionate, but also professional and honest. He did not try to take advantage of us. I can say honestly, I do not know what we would have done had SERVPRO, not helped us through the process.

SERVPRO has exceeded my expectations today with the expertise and advice regarding a potentially tricky mold situation with a front loading washer. I was impressed with the customer quality of care shown to me on something as simple as an inquiry. As a healthcare professional mitigating infection control issues are something we do every day. To see an industry professional deliver expertise of subject matter so professionally so that my concerns were addressed in detail was beyond impressive.

We were very satisfied with SERVPRO and the personnel who performed the services. Thank you.