What our Customers say...
In the midst of a big storm aftermath when I’m sure the phone were ringing off the hook, Paul and SERVPRO saved the day for me! Thanks for being so fast. Amazing customer service.
We used SERVPRO for a recent flood we had in our kitchen and basement. Jake M was great, he was very helpful and knowledgeable about all our issues. We would use them again if the need arises.
I called SERVPRO last Wednesday at 7:50 am for water damage from my ice maker & they were at my house by 9:15. Erick was calm, professional & so knowledgeable. He explained the reasons for everything they did & I felt very comfortable with his advice. He explained all the computer paperwork thoroughly. Jake came daily after that to monitor the dryness & humidity levels of my house. He always called ahead to tell me a precise time that he would arrive, answered all my questions & really went above & beyond. I would call them again in a heartbeat & can't rate them highly enough!
Fantastic people who do a very unpleasant job do it well and never complains. I worked with these guys for a little over 2 weeks and you'll never find a better bunch of guys. Looking forward to working with them again.
Called them with a flooded basement and they were out the same day to help get it all taken care of! Very competent and pleasant to work with. Making a very stressful situation easier to handle. This was not something covered by insurance and I thought the prices were extremely fair.
My mom had a sewer backup in her basement. SERVPRO was there within a few hours, came the next day to meet with the insurance adjuster, and started cleanup immediately. The process took several days. Everyone was very professional, polite, on time. and knowledgeable. Very easy to work with and accommodating. Awesome company!! Thank you to Andy, William, Tony, Terry, Matt, and Drew.
We used SERVPRO because they were an accredited provider of our insurance company...an arranged marriage so to speak. We had water damage on the main level and finished basement, requiring remediation of drywall, insulation, hardwood floors and carpet. The crew was professional and answered all questions. Eric Rice was our tech. When the plumber came out to fix the leak, the fix didn't work. It was Eric that noticed the issue, brought it to our attention and prevented further loss and extension of the repair process. Fortunately, we got a second plumber to come out and the leak was fixed...but it was Eric that caught it.
Eric was very professional! He did a fantastic job making sure my house is ready for spring. Thanks to Eric, my Air ducts are clean and mold free. I highly recommend this company.
Our office had a serious issue when the sewer line backed up. We contacted Paul Goode and he had our office cleaned up and ready for business in no time! The carpets looked much better than they did before the sewer back up. They will be our FIRST call from here forward!
Thank you so much to Paul, Drew, and all the folks at SERVPRO! Had an issue with our dog marking our mattress... These guys came in nearly as soon as I'd called, quoted a very reasonable price, and within a matter of only a few days, despite being very busy, cleaned the mattress! It's "Like it never even happened." Love these guys, and would gladly recommend them and/or use them again!
Hired them to do flooring work on my bathroom. Needed old vinyl flooring removed from basement concrete bathroom. James and Jake showed up on time and completed the job within few hours. They were neat and professional. Definitely would do business with again! Thanks!
What a wonderful and friendly company! Keep up the great work. Highly recommend :)
Thank you so much SERVPRO! Paul and Eric are great! They took care of mold remediation for me at my home. Very professional, and took great care of us. I would recommend using any of their services!
They are awesome! Fantastic service! Cannot overstate how much they helped me. A tenant trashed my home. One call to SERVPRO relieved my fears. My call was answered before second ring and quickly referred to Operations Manager Drew. His interview was polite, compassionate, and professional. I have long known they are the only Leavenworth company specializing in disaster restoration. Glad they do tenant disasters as well.
We received the following letter yesterday:
I am writing to let you know that the technician that came to repair our water damage was absolutely wonderful! We enjoyed Jake and he was very personable and knowledgeable about his job. He was courteous and explained everything he was doing. He put us at ease in a stressful time for us. I just wanted to let you know you should be proud to employ such a great young man. He went above and beyond and if we ever need this type of service again he will be the reason we use your company.
I recommend James and Mary. They were on time and very professional. I was able to joke with them and have a great experience. I would recommend them to everybody. I am on a fixed income and they worked with me. Thank you for your service!
Everything was explained in clear and easily understood terms. Response time was excellent. I would recommend SERVPRO without hesitation. James Jones was particularly noteworthy.
Eric was as nice as he could be. All of the workers did a great job too. They showed patience when I asked a few of the questions 100x's or more! Good job!!!
Eric and James were very professional and courteous and did a fantastic job with my duct cleaning. I could not be happier with the job they did.
Eric was awesome! He worked really hard and did a wonderful job!
Jake, John and Tyler did a great job, especially Jake the crew chief. Good communication to coordinate our schedules, and really went the extra mile.
The team was forthcoming and helpful during a stressful process. Work was completed quickly and efficiently.
This is the 2nd time within a 2yr period of time that we have been hit by a sewer back up/flood. :/ After hiring SERVPRO the 1st time I only wanted SERVPRO to do the job a 2nd time. I was MOST impressed with Jake Mitchell....He is one of the most professional young men that I've ever met. I commend you for his representation of your company! He really makes you look good. Also.... A shout out to Emma who came out on the last day to help Jake with the final sanitation :-) she can do the work of four men! Love her to! Thank you again for living up to your name "SERVPRO" definitely out shines the rest!!! Bless you guys
A testimonial received from a fire damage loss:
They did a very good job and were very courteous. Thanks so much!
Your prompt reply and immediate ability to provide service was fantastic and greatly appreciated!
I am so pleased with your services. You did everything you said you would do. Thank you so much!
These folks are at our home now cleaning up mold and wet sheet rock after a leak. They are so professional and reliable! Mary will give you the best hug as they carry all your favorite items to be dumped. Wonderful folks!
In February a city pipe collapsed and the sewer backed up into my basement. I had purchased the sewer insurance through BPU, but they were no help whatsoever (another story). BPU ended up coming to the house and clearing out the pipes, but my basement carpet and walls had suffered severe water and sewage damage. I was told the city (KCK) would pay for the repairs, but I was on my own with the clean up. I called SERVPRO the next morning, and they sent someone out to check out the damage. He contacted a crew that was in the field, and they came by to start work. They were courteous and very professional. I was especially impressed with Jake Mitchell. His knowledge and expertise were extensive, and he took the time to give me some advice on how to prevent further back ups, as well as additional clean up advice. They cleaned up the mess and removed all the damaged items. They were also extremely patient and understanding regarding payment. The City and BPU insurance ultimately paid for the damage, but SERVPRO worked with me on their end so I didn't have to take out a loan to make sure they got paid. The service isn't cheap, but they did a great job and made my home livable again. I would recommend them to anyone.
We had a house fire in January 2017. I called insurance immediatel
From a customer that had a water damage in their home:
Very couteous; excellent customer service! I truly felt like customer satisfaction was at the top of your list.
Did good work in a timely manner!!
This is a wonderful service. This was a stressful situation but awesome Jake and his crew did everything in their power to alleviate all my worries and concerns. It was such a positive experience and I would highly recommend SERVPRO and especially adorable rock star Jake.
Thank you for your work on our project. We appreciate your services and thoughtfulness very much.
Having known the owners of SERVPRO of Leavenworth & NW Wyandotte Counties for almost a year now, I couldn't think of trusting my home and valuables to any other company. SERVPRO is the way to go!!!
Dan and his entire team exceeded all expectations. Great Job Thanks !!!!
My Compliments on such a well-trained crew at SERVPRO. Your guys came into the branch and went right to work setting up the necessary equipment to remove the water and clean up the mess created by the break in the sprinkler system. With all the chaos in the branch they were very attentive to the staff and customers, making sure to take care of the situation at hand while remaining "out of the way".
Donna Verdejo, District Manager, VP, Kansas District
We came home to water raining down on our first floor entryway from a burst pipe on our second floor. Water soaked through our hardwood floor, ceiling, walls and carpet. SERVPRO dried our home and saved our carpet, hardwood floors, and the majority of our walls and woodwork. SERVPRO’s experienced team kept our disaster from being much worse. I felt assured that my home was in hands I could trust.
Once I understood the process I was very pleased. I would definitely recommend SERVPRO to friends and family.
I experienced the greatest tragedy of my life. We needed someone to clean up afterwards. A friend recommended SERVPRO because another company quoted a ridiculous amount of money for cleaning up. A SERVPRO representative arrived at the house, after hours, to evaluate the situation. Not only was he compassionate, but also professional and honest. He did not try to take advantage of us. I can say honestly, I do not know what we would have done had SERVPRO, not helped us through the process.
SERVPRO has exceeded my expectations today with the expertise and advice regarding a potentially tricky mold situation with a front loading washer. I was impressed with the customer quality of care shown to me on something as simple as an inquiry. As a healthcare professional mitigating infection control issues are something we do every day. To see an industry professional deliver expertise of subject matter so professionally so that my concerns were addressed in detail was beyond impressive.
We were very satisfied with SERVPRO and the personnel who performed the services. Thank you.