What our Customers say...

Storm Damage Testimonials

Thank you so very much SERVPRO for your swift attention to our situation! We truly appreciate it.

Sewage backup was awful, but SERVPRO's quick response, clear communication, and great work was so wonderful. They explained what they were doing and why then took care of the mess quickly. Easy to close out w/ the insurance company too. Really appreciate all aspects of the company.

A huge tree recently fell on my 86 year old father’s house damaging it so badly he cannot live there for six to nine months. The damage was extensive with tree limbs, water and insulation coming through the roof . The professional approach, courtesy, consideration and work ethic of Jake Mitchell and his crew was more than impressive. Their respectfulness and responsiveness to my father in a desperate time will never be forgotten. Without our request, they voluntarily went “above and beyond” to make special arrangements for the removal and storage of family heirlooms , and special items they could have more easily thrown in the storage bins. Their cleanup was quick and efficient and made a disaster area ready for repair in a short period of time. Jake was more than helpful in connecting us with people we needed on other phases of resolving the dilemma. As a Superintendent of Schools for 18 years in Missouri, I had the misfortune of dealing with water damage , wind damage and transitioning in and out of many buildings. I wish I had this organization to have orchestrated the process as they far exceeded the work of other vendors that I contracted for similar work. I recommend SERVPRO unequivocally with appreciation and gratitude for their efforts. 

I want to thank three special ladies that helped with our home when we needed to have a complete remodel done due to water damage. Mary, Fanny and Emma were amazing! Mary and Fanny packed up our entire house and labeled everything so that during unpacking I was able to find things very easily. Emma came from the beginning and was so nice and calming when I was upset we had so much damage. She helped with move out and moving back in. All three ladies endured my 7 year old's endless questions and constant chattering as they worked. These three made me feel like we have been friends for years and they were there to help me out. I will be forever grateful for their hard work, kind hearts, friendly personalities. Thank you ladies!

I'm a realtor and one of my unoccupied listings had a plumbing break and the water leak did extensive damage to the property. Drew and his team were onsite within 6 hours to begin the clean up process. The team stayed on time and on budget to get the job done. Drew stayed in communication with me all along the way so I never had any concerns about what progress was being made. I can't say enough great things about this company! I hope I never have another incident like this again, but if I do, I know who to call to get the job done right! Thank you, Drew and team!

SERVPRO of Leavenworth and NW Wyandotte County were absolutely sanity savers for me. I didn’t even know where to start, but they swooped in and my basement is saved. They were amazing!

I want to give a shout out to our friend Dan Thorman who owns SERVPRO of Leavenworth and NW Wyandotte County. I called him yesterday when my next door neighbor Alexis had water in her basement and didn’t know where to turn. Dan is up to his eyeballs in alligators with so many calls for COVID-19 mitigation, but he sent his crew over to help her. Without fail, Dan and his company come through. Call him if you ever need fire, water, or mold clean up services for your home or business. He’s THE MAN! Thanks, Dan!

Great response and professional help with some water damage in my home. Thank you so much! 10/10 would hire again!!

I want to thank all the guys who came out to clean up my flooded basement. Eric ran a great crew. Terry and Dakota did an amazing job and they were super friendly and willing to help with moving things that needed thrown out. I highly recommend SERVPRO of Leavenworth and NW Wyandotte County if there should even be a need for their services. Thanks again guys.

I would like to give a shout out to Taz he did an amazing job. SERVPRO was here within 30 minutes of calling to check everything out and were back the next morning bright and early to rip out my kitchen that had flooded. Taz made sure to come back in each day to check on the dryers they had to set up and answer any questions we might of had. He made the process as fast and smooth as possible!

I had a flood during a pandemic! Without Jake’s consideration and expertise, I would have lost it. Thanks Jake!

We had water damage in our finished basement and our insurance company coordinated SERVPRO to come and evaluate the situation.
Jake Mitchell, senior crew chief, was who was scheduled for the review. His communication skills were outstanding (confirming appointments and making phone contact before each scheduled visit.)
He was extremely helpful to us by explaining in detail each step he did during the evaluation process and during the room dehumidifier process.
Jake was professional, personable and we are grateful to him for his assistance in helping us take the important first steps to getting our home back to normal.

SERVPRO of Leavenworth & NW Wyandotte County was of great assistance when I had to have the ceiling and insulation of my townhouse torn out and replaced due to moisture damage. Before work began Paul and Pauly moved some furniture to the garage and covered the remaining. After the contractors left (as "left a big mess") Paul, Mary and Fanny spent most of one day cleaning my place top to bottom. They removed all traces of drywall dust and paint overspray. Then returned the furniture to its place. If you ever find yourself in similar circumstances, give SERVPRO of Leavenworth & NW Wyandotte County a call.

Jake and his crew did a Great! job. Due to allergies I could not be around and had to depend on family members to do the communicating, and he communicated with them well. The work they did was thorough and the area was neatly cleaned up. I was comfortable leaving them to do their job while I stayed away from the area and even the house while they did their work. They explained what they were doing and were extremely accommodating even contacting my family with updates. Jake is a personable young man.

Paul from SERVPRO was super helpful! He came out to my house in the RAIN to patch up a leak on our roof and came out the same day I called him. Highly recommend!

Recently used Paul Goode and his technicians to clean up extensive water damage in our home. Their response was within a couple of hours. They were efficient, knowledgeable as to cleanup and drying out procedures, and most courteous. Have had no subsequent problems from mold, mildew, odors etc. Super job! Give them a call.

We used SERVPRO to remediate a water issue in our house. They were quick, fast and professional. I was super concerned about the issue because I was 6 months pregnant and wanted to be sure I didn't have a lingering mold issue in my house. Paul, who came over for the estimate, also helped me put my screen door back on its track! I'd highly recommend them if you need to remediate any issues at your home!

In the midst of a big storm aftermath when I’m sure the phone were ringing off the hook, Paul and SERVPRO saved the day for me! Thanks for being so fast. Amazing customer service.

We used SERVPRO for a recent flood we had in our kitchen and basement. Jake M was great, he was very helpful and knowledgeable about all our issues. We would use them again if the need arises.

Called them with a flooded basement and they were out the same day to help get it all taken care of! Very competent and pleasant to work with. Making a very stressful situation easier to handle. This was not something covered by insurance and I thought the prices were extremely fair.

I am so pleased with your services. You did everything you said you would do. Thank you so much!

Thank you for your work on our project. We appreciate your services and thoughtfulness very much.