What our Customers say...
Water Damage Testimonials
I called SERVPRO last Wednesday at 7:50 am for water damage from my ice maker & they were at my house by 9:15. Erick was calm, professional & so knowledgeable. He explained the reasons for everything they did & I felt very comfortable with his advice. He explained all the computer paperwork thoroughly. Jake came daily after that to monitor the dryness & humidity levels of my house. He always called ahead to tell me a precise time that he would arrive, answered all my questions & really went above & beyond. I would call them again in a heartbeat & can't rate them highly enough!
My mom had a sewer backup in her basement. SERVPRO was there within a few hours, came the next day to meet with the insurance adjuster, and started cleanup immediately. The process took several days. Everyone was very professional, polite, on time. and knowledgeable. Very easy to work with and accommodating. Awesome company!! Thank you to Andy, William, Tony, Terry, Matt, and Drew.
We used SERVPRO because they were an accredited provider of our insurance company...an arranged marriage so to speak. We had water damage on the main level and finished basement, requiring remediation of drywall, insulation, hardwood floors and carpet. The crew was professional and answered all questions. Eric Rice was our tech. When the plumber came out to fix the leak, the fix didn't work. It was Eric that noticed the issue, brought it to our attention and prevented further loss and extension of the repair process. Fortunately, we got a second plumber to come out and the leak was fixed...but it was Eric that caught it.
We received the following letter yesterday:
I am writing to let you know that the technician that came to repair our water damage was absolutely wonderful! We enjoyed Jake and he was very personable and knowledgeable about his job. He was courteous and explained everything he was doing. He put us at ease in a stressful time for us. I just wanted to let you know you should be proud to employ such a great young man. He went above and beyond and if we ever need this type of service again he will be the reason we use your company.
I recommend James and Mary. They were on time and very professional. I was able to joke with them and have a great experience. I would recommend them to everybody. I am on a fixed income and they worked with me. Thank you for your service!
Everything was explained in clear and easily understood terms. Response time was excellent. I would recommend SERVPRO without hesitation. James Jones was particularly noteworthy.
Eric was as nice as he could be. All of the workers did a great job too. They showed patience when I asked a few of the questions 100x's or more! Good job!!!
Eric was awesome! He worked really hard and did a wonderful job!
Jake, John and Tyler did a great job, especially Jake the crew chief. Good communication to coordinate our schedules, and really went the extra mile.
The team was forthcoming and helpful during a stressful process. Work was completed quickly and efficiently.
This is the 2nd time within a 2yr period of time that we have been hit by a sewer back up/flood. :/ After hiring SERVPRO the 1st time I only wanted SERVPRO to do the job a 2nd time. I was MOST impressed with Jake Mitchell....He is one of the most professional young men that I've ever met. I commend you for his representation of your company! He really makes you look good. Also.... A shout out to Emma who came out on the last day to help Jake with the final sanitation :-) she can do the work of four men! Love her to! Thank you again for living up to your name "SERVPRO" definitely out shines the rest!!! Bless you guys
These folks are at our home now cleaning up mold and wet sheet rock after a leak. They are so professional and reliable! Mary will give you the best hug as they carry all your favorite items to be dumped. Wonderful folks!
In February a city pipe collapsed and the sewer backed up into my basement. I had purchased the sewer insurance through BPU, but they were no help whatsoever (another story). BPU ended up coming to the house and clearing out the pipes, but my basement carpet and walls had suffered severe water and sewage damage. I was told the city (KCK) would pay for the repairs, but I was on my own with the clean up. I called SERVPRO the next morning, and they sent someone out to check out the damage. He contacted a crew that was in the field, and they came by to start work. They were courteous and very professional. I was especially impressed with Jake Mitchell. His knowledge and expertise were extensive, and he took the time to give me some advice on how to prevent further back ups, as well as additional clean up advice. They cleaned up the mess and removed all the damaged items. They were also extremely patient and understanding regarding payment. The City and BPU insurance ultimately paid for the damage, but SERVPRO worked with me on their end so I didn't have to take out a loan to make sure they got paid. The service isn't cheap, but they did a great job and made my home livable again. I would recommend them to anyone.
From a customer that had a water damage in their home:
Very couteous; excellent customer service! I truly felt like customer satisfaction was at the top of your list.
This is a wonderful service. This was a stressful situation but awesome Jake and his crew did everything in their power to alleviate all my worries and concerns. It was such a positive experience and I would highly recommend SERVPRO and especially adorable rock star Jake.
My Compliments on such a well-trained crew at SERVPRO. Your guys came into the branch and went right to work setting up the necessary equipment to remove the water and clean up the mess created by the break in the sprinkler system. With all the chaos in the branch they were very attentive to the staff and customers, making sure to take care of the situation at hand while remaining "out of the way".
Donna Verdejo, District Manager, VP, Kansas District
We came home to water raining down on our first floor entryway from a burst pipe on our second floor. Water soaked through our hardwood floor, ceiling, walls and carpet. SERVPRO dried our home and saved our carpet, hardwood floors, and the majority of our walls and woodwork. SERVPRO’s experienced team kept our disaster from being much worse. I felt assured that my home was in hands I could trust.
Once I understood the process I was very pleased. I would definitely recommend SERVPRO to friends and family.